Levels of Service
How to "Raise The Bar"
*A demonstration of service:
Poor
Good
Excellent
It's easier to go from poor to good by just changing simple things. Ex. being on time, doing the basics for your job.
It's harder to go from good to excellent. It takes work and one has to be conscience of tone, speech, going the extra mile. But it DOES PAYOFF.
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Body Language
Words
Way
* how you emphasis
* your tone of voice
In Person: Body Language accounts for 80%, Words 5%, the Way you say it 15%
On The Phone: Body Language accounts for 0%, Words 50%, the Way you say it 50%
TONE
(Changes the meaning of what you say)
For the following examples, what does the emphasis imply?
I didn't say she stole the money.
I didn't say she stole the money.
I didn't say she stole the money.
I didn't say she stole the money.
HOW
(how we say things can be positive or negative and
can change the mood of the conversation)
Same message but which one sounds better?
I can't do it for 20 minutes.
or
I can do it in 20 minutes.
Professional Development
Today's economy is shaky and jobs aren't easy to land with so much competition out there. This does not mean it's impossible. You just need to know how to play the game.
Topics
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CAREER BUILDING
Tips for success!
